Terms & Conditions
Before entering Two Fat Cats Bakery’ site or using any of our services please carefully review the Terms and Conditions (the “Terms”). Terms may be changed or updated from time to time so we ask that you review them periodically to make sure you are aware of and understand any changes. Updated versions of Terms will always be found here on this page. In the case of inconsistencies between Terms on this Site and information included in off-line materials such as mailings, these Terms will always dominate. If you do not agree to these terms, do not proceed to access the site or use any of our services. Accepting these Terms creates a binding contract between you and Two Fat Cats Bakery stating that you will only use this service in a way which coincides with these Terms. If you have questions about the terms set forth, please contact us at firstname.lastname@example.org.
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All our products are made from scratch with wholesome ingredients which means they are also very perishable. Due to the fragile nature of our products and our production schedule, orders will only be delivered Tuesday through Saturday. We do not ship over the weekends and deliveries are not made on Sundays or Mondays. Orders are not delivered on Fedex holidays.
All orders will be fulfilled and shipped within two business days from when the order is placed, subject to availability. Orders need to be received before noon (Eastern time) for next day shipping. Orders received after noon are fulfilled and shipped the following afternoon. Please be aware, processing time is not reflected in shipping options and unforeseen weather and circumstances can delay delivery. We suggest customers take this into account if the pies are needed by a certain date.
Two Fat Cats ships without requiring a signature for delivery. This means Fedex will leave the package at a front door, garage door, etc… It is the customer’s responsibility to receive the package and store the pie properly according to directions included with the pie.
For holidays – especially Thanksgiving – call early. Since we are a small bakery, we take only a limited number of orders for shipping at the holidays. Once our quota is filled, we will not accept any further orders.
Our pies are best eaten as soon as possible! For this reason, we offer only two-day or overnight delivery. We regret we cannot take advantage of other shipping options, but we want you to have the freshest pie possible! When weather delays or interrupts delivery, TFC reserves the right to reschedule the delivery. If rescheduling is required, the bakery will call the customer. All orders are shipped signature release allowing FedEx to leave the package without the recipient’s signature. Partially-thawed products are still usable/edible and can be refrozen. Shipping is within the United States only.
Two Fat Cats extends a 100% guarantee to our customers with the following exclusions:
- Packages delivered to an incorrect address supplied by the customer
- Compromised quality due to a package delivered to an incorrect address supplied by the customer
- Compromised quality due to prolonged outdoor exposure to the package
- Improper handling of the product by the customer
The Care and Nurturing of a Two Fat Cats Pie
Pies are love, but they need love, too! Your pie is shipped frozen, but may arrive slightly thawed. That’s just fine, don’t panic! If you do not intend to eat it right away, you can refreeze it. If you intend to eat it right away, and to retain the integrity of the pie, please follow the thawing and heating (if necessary) instructions provided with your pie. These are the same instructions we follow when making pies every day at our bakery, so we feel confident you should have the same success with your Two Fat Cats Pie.